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Our Terms Shape How Your Account Works

When you open an account with otb adalah, you're agreeing to the terms that keep your deposits safe, your withdrawals verified and your gameplay fair.

Account security enforcedPayment verification in placeWithdrawal rules stated plainlyDispute resolution pathway

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The Rules That Govern Your Play

otb adalah Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Your account with us is governed by these terms, which apply where local law permits. By opening an account, you confirm you meet local eligibility requirements and that the information you provide is accurate. Your deposits, withdrawals and account access depend on your compliance with these

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terms — including play restrictions, bonus conditions if any, and our know-your-customer checks. We reserve the right to suspend or close an account if we detect fraud, undisclosed duplicate accounts or breaches of these terms. Payouts are processed only to the payment method and account holder
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name on file. If you have questions about jurisdiction or your local status, contact our support team.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

REACH US DIRECTLY

How to Contact Us About These Terms

HOW WE PROTECT YOUR RIGHTS

Data Handling, Security and Your Account Control

Account data retention

We keep your account information, transaction history and identity verification on file for the duration of your account and for 36 months after closure, where local law requires. You can request a copy of your data via support.

Payment security

All deposits and withdrawals are encrypted and verified against your account holder details. DANA, OVO, GoPay and QRIS transactions are logged and matched to prevent duplicate or fraudulent transfers.

Account access control

You control your login credentials and can change your password or request account recovery through the login page. We never ask for your password via email or support chat.

Cookie and tracking policy

We use cookies to remember your session, preferences and deposit method so you don't re-enter them each time. Cookies expire after 90 days of inactivity. You can clear them in your browser settings.

Dispute and refund requests

If you dispute a transaction or withdrawal, contact support with your order ID and reason. We investigate within 5 business days and issue a response to your registered email.

Update your information

Request corrections to your account name, phone number or registered payment method through account settings or by emailing support with your account ID. We process changes within one business day.

Your Questions About Account Rules Answered

We verify your details during registration and at withdrawal time. If information is false or misleading, we may suspend your account and withhold payouts until verification is complete. Always use your real name and current contact details.

You can request account closure anytime through support. Once closed, you cannot withdraw or deposit for 30 days (cooling-off period). After 30 days, you may request reactivation by contacting support and re-verifying your identity.

Your first withdrawal is held for verification — usually 2–4 hours during business hours in Indonesia. Subsequent withdrawals clear faster. If your identity cannot be verified, we'll contact you via your registered email or phone before releasing funds.

Withdrawals go to the payment method you used for deposit. If you registered DANA as your deposit method, your payout goes to the same DANA account. You cannot split withdrawals across multiple methods.

Contact support within 14 days of the disputed transaction with your account ID, game session ID if applicable, and reason. We investigate and respond within 5 business days. If we find an error, we reverse the charge immediately.

These terms apply where local law permits. If your location changes or local regulations change, your account eligibility may change. We'll notify you of material changes via email. Continued play means you accept the updated terms.

No. Each account is personal to you. Sharing login credentials or allowing another person to use your account breaches these terms and may result in account suspension and payout forfeiture. Each player must open their own account.

Our Terms Shape How Your Account Works

How to Contact Us About These Terms

Data Handling, Security and Your Account Control

Account data retention

Payment security

Account access control

Cookie and tracking policy

Dispute and refund requests

Update your information

Your Questions About Account Rules Answered

01 What happens if I don't provide accurate information when I register?

02 Can I close or reopen my account? What are the terms?

03 What do I need to know about withdrawal holds?

04 If I use DANA, OVO, GoPay or QRIS to deposit, can I withdraw to a different method?

05 What is your policy if I want to dispute a charge or transaction?

06 How do these terms apply if I'm outside Indonesia or if local law changes?

07 Can I share my account with family or friends?

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