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How We Handle Your Privacy

When you open an account with otb adalah, your personal details, payment information and account activity stay secure behind our data protection practices.

Data encrypted in transitPayment info never sharedYour control over your dataClear retention periodsEasy access to your records
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otb adalah How We Handle Your Privacy
PRIVACY SUPPORT

How to Contact Us About Your Data

If you have questions about your privacy, want to see what data we hold, or need to update your details, reach out through the channels below.

Live Chat Available Monday to Friday, 9 AM to 6 PM Jakarta time.
Email Support Send a message to our privacy team at support@otbadalah.
Account Settings Log into your account, navigate to Settings > Privacy & Data, and manage your…
SECURITY DETAILS

How We Protect Your Account and Payment Data

otb adalah encrypts all account data and payment information using industry-standard TLS protocols. When you log in, we verify your identity through email confirmation and optional two-factor authentication.

Data Encryption

All personal and payment information travels over encrypted HTTPS connections. Your account password is hashed and salted, never stored in plain text. We audit encryption regularly to stay ahead of emerging threats.

Payment Security

DANA, OVO, GoPay and QRIS transactions are verified through your own app or bank interface — we never see your full credentials. Withdrawal requests require identity re-verification before funds leave our holding account.

Login Protection

We monitor every login and flag unusual activity. You can enable two-factor authentication in Settings > Security to add a second verification step when logging in from a new device.

Data Retention

We keep your account data for as long as your account is active, plus three years after closure for regulatory and dispute purposes. Gameplay logs are retained for 12 months. You can request earlier deletion where local law permits.

Access Requests

You have the right to request a copy of all personal data we hold about you. Send an email to [email protected] with the subject 'Data Access Request' and your account email. We provide it within 10 business days.

Withdrawal of Consent

If you no longer want us to use your data for certain purposes, you can update your preferences in Account Settings or contact support. Some data (like transaction records) must be kept for legal compliance.

Answers to Your Privacy Questions

We collect your name, email, phone number, date of birth, and address during registration for identity verification. When you deposit, we log your payment method and transaction ID. We also record your IP address, device type, browser, and gameplay activity to secure your account and improve our service. This data helps us prevent fraud and comply with local regulations.

We keep your account information for three years after closure for regulatory and dispute resolution purposes. Gameplay logs are retained for 12 months. Payment and withdrawal records stay on file for seven years to meet banking and tax requirements where local law permits. You can request earlier deletion of non-essential data.

No. Your DANA, OVO, GoPay and QRIS credentials are never stored or shared with third parties. Payment processors we use only receive transaction tokens, not your actual credentials. We share aggregated, anonymised gameplay data with our game providers to improve table and slot performance, but never your personal or payment details.

Yes. Email [email protected] with the subject 'Data Access Request' and your account email. We'll send you a complete file of your personal data, payment history, and gameplay logs within 10 business days. You can also log into your account and view payment history and login activity in Settings > Privacy & Data.

Log out immediately and contact our support team via live chat (available 9 AM to 6 PM Jakarta time, Monday to Friday) or email [email protected]. We'll verify your identity, check for unauthorised deposits or withdrawals, and secure your account. Enable two-factor authentication in Settings > Security to prevent future unauthorised access.

Yes. We use cookies to remember your login, language preference, and gameplay settings. Analytics cookies help us understand how you navigate the lobby and which games are most popular. You can manage cookie preferences in your browser settings or contact support to opt out of non-essential cookies where local law permits.

You can request deletion of certain personal data by emailing [email protected] with 'Data Deletion Request' in the subject line. Transaction records, payment history, and account verification data must be retained for legal and banking compliance. We'll advise which data can be safely deleted and process your request within 14 days.

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